Warranty

We stand behind every piece we sell! On top of your 14-day return window, every Brava piece comes with a 90-day warranty against genuine manufacturing faults, starting from the day you receive it.

What's Covered

• A clasp that gives up on you under normal use
• Plating that flakes or peels way before it should
• A stone that comes loose because of a manufacturing slip-up, not just everyday wear

What's Not Covered

Jewellery is delicate by nature, so a few things are just part of the journey rather than a fault, including:

• Tarnishing on sterling silver pieces, this is a natural part of how silver behaves over time (see our Jewellery Care Guide for how to keep it looking its best)
• Plating that fades gradually with normal, regular wear
• Chain breakage or bent metal from everyday knocks
• Scratches, or general changes in appearance over time
• Loose or stiff earring backs, this usually just needs a small adjustment, not a repair, our Jewellery Care Guide has tips for this
• Damage from water, chemicals, perfume, or lotion, this is why we recommend removing your jewellery before showering, swimming, or applying products directly
• Loss of stones or charms, accidental damage, or general mishandling
• Any repairs, resizing, or alterations carried out by someone other than us, this will void your warranty

A little note on sensitivities: our sterling silver and stainless steel pieces are made to be hypoallergenic and nickel-free, but everyone's skin is a little different, so sensitivities can still occasionally pop up. If you know you've got metal allergies, it's worth double-checking a piece's materials before you buy.

How to Make a Warranty Claim

Flick us an email at hello@brava.co.nz with your order number, what's going on, and a photo or two. We'll take a look and let you know the next steps within 5 business days. In most cases, we'll ask you to send the piece back to us so we can properly check it out.

If it turns out to be a genuine manufacturing fault within your warranty period, we'll usually offer store credit or a replacement, whichever makes the most sense. Just keep your proof of purchase handy, we'll need it for any warranty claim.

If we take a look and it turns out not to be faulty after all, return shipping will be on you.

One more thing: this warranty is extra, not instead of, your other rights under New Zealand consumer law. If your item's faulty right out of the gate or arrives damaged in transit, our Returns & Store Credit and Shipping pages have you covered instead.