We aim to get every order out the door from Auckland within 1–3 business days. This can take a little longer during sales or around the holidays.

New Zealand shipping is $12 and Australia is $20. Orders over $100 ship free to both. See our Shipping page for the full details.

New Zealand orders usually arrive within 1–2 business days of dispatch (rural addresses may need an extra 2 days). Australian orders take 3–10 business days, as they need to clear customs.

Yes! Once your order ships, we'll email you a tracking link so you can follow it all the way to your door.

Email us at hello@brava.co.nz as soon as possible. We'll do our best, but once your order has been dispatched we may not be able to make changes.

Not at the moment, we currently ship to New Zealand and Australia only.

If something isn't quite right, you can return it for store credit within 14 days of delivery, as long as it's unworn, unused, and in its original packaging. For hygiene reasons we can't accept earrings, and sale items are final. See our Returns & Store Credit page for the full details.

Email us at hello@brava.co.nz with your order number, what you're sending back, and why. We'll reply within 48 hours with everything you need.

Yes, every Brava piece comes with a 90-day warranty against genuine manufacturing faults, starting from the day you receive it. See our Warranty page for what's covered.

Let us know within 7 days of receiving it. Email hello@brava.co.nz with your order number and a photo, and we'll sort out a replacement or refund.

Our pieces are made from either 18K gold-plated stainless steel, or 925 sterling silver (left silver or finished with 14K gold plating). You'll find the material listed on each product page.

Yes, our pieces are hypoallergenic and nickel-free. Everyone's skin is a little different though, so if you have known metal allergies, it's worth checking a piece's materials before you buy.

Our stainless steel pieces are waterproof, so you can wear them in the shower, pool, or ocean. For sterling silver pieces, we recommend taking them off before showering, swimming, or exercising. Our Jewellery Care Guide has more tips.