Easy & Simple
Returns & Store Credit
Sometimes a piece just isn't quite right: wrong vibe, wrong fit, or you've simply changed your mind. No stress! As long as your item ticks the boxes below, we'll pop it into store credit so you can find something you'll wear on repeat.
Your item needs to be:
- Returned within 14 days of delivery
- Unworn and unused, back in its original packaging
- Not earrings (for hygiene reasons, we're unable to accept these back)
- Not a sale item, sale and discounted items are final and can't be returned for store credit
Return shipping is at your own cost, and please make sure it's packaged securely, we can't offer store credit for a return that arrives back to us damaged in transit. Original shipping fees aren't refundable either way.
Ready to Send It Back?
Flick us an email at hello@brava.co.nz with your order number, what you're sending back, and why. We'll reply within 48 hours with everything you need to get it moving.
Something Wrong With Your Order?
If your piece turned up faulty, damaged, or not what you ordered, none of the above applies. Just email hello@brava.co.nz with your order number and a photo, and we'll get it replaced, or refunded, no hassle.