Terms of Service

Last updated: 17 October 2026

Thanks for shopping with Brava. These Terms of Service ("Terms") govern your use of our website and any purchases you make with us. By browsing our site or placing an order, you agree to these Terms, including the policies linked within them. Please read them carefully.

About Us

This website is operated by Brava Jewellery Ltd, a New Zealand company. Throughout these Terms, "Brava," "we," "us," and "our" refer to Brava Jewellery Ltd. Our online store is hosted on Shopify.

If you have any questions about these Terms, you can reach us at hello@brava.co.nz.

Using Our Website

You agree to use our website only for lawful purposes. You must not:

• Use the site in a way that breaks any law
• Damage, disable, or interfere with the site or other people's use of it
• Upload or send viruses or any other harmful code
• Scrape, crawl, or copy our content or data using automated tools
• Give us false or misleading information

You must be at least 18 years old, or have permission from a parent or guardian, to place an order with us.

We may update, suspend, or discontinue any part of our website at any time, without notice.

Product Information & Pricing

We do our best to display our products, descriptions, and pricing accurately. Colours may appear slightly different depending on your screen, and while we check our listings carefully, occasional errors can happen, including in things like stock, pricing, or shipping details.

If we discover an error after you've placed an order, we'll contact you before processing it. You'll have the choice to proceed with the corrected details or cancel your order for a full refund.

All prices are listed in NZD and include GST where required by law, unless stated otherwise.

Orders & Payment

When you place an order, you're making an offer to buy that product. We'll confirm your order by email once it's been accepted.

You agree to give us accurate, current billing, contact, and delivery details for every order. We may refuse or cancel an order, for example if a product is out of stock, if we suspect fraud or bulk buying for resale, or if there's a pricing error. If we cancel an order you've already paid for, we'll give you a full refund.

Payment is processed securely through our payment provider at the time of order. We don't store your full card details.

Promotions & Discount Codes

Discount codes and promotions are valid for the period stated, can't be applied to past orders, and can't be combined with other offers unless we say so. Promotions are subject to availability, and we may end or change them at any time (this won't affect an order you've already placed using a valid code).

Jewellery Care & Normal Wear

Brava pieces are made for everyday wear, but like all jewellery, they change over time. Some tarnishing, gradual fading of plating, and general signs of wear are normal and aren't faults. Following the tips in our Jewellery Care Guide will help your pieces last as long as possible.

If your piece has a genuine fault, our Returns and Warranty policies, and your rights under New Zealand consumer law, apply.

Skin Sensitivities

All of our pieces are hypoallergenic, but everyone's skin is different, and sensitivities can still occasionally occur. If you have known metal allergies, please check the materials listed on each product page before you buy, or get in touch and we're happy to help.

Shipping, Returns, Warranty & Privacy

Our Shipping, Returns & Store Credit, Warranty, and Jewellery Care Guide pages form part of these Terms, and explain how delivery, returns, faulty items, and product care are handled. Our Privacy Policy explains how we handle your personal information. Please review these before placing an order, all of them are linked in our website footer.

Reviews, Messages & Content You Share

If you send us reviews, messages, photos, or competition entries, you're giving us permission to use them, for example on our website or social media. We'll credit you where we can, and we'll always ask before reposting your social media posts. You're responsible for making sure what you share doesn't break any law or anyone else's rights, and we may remove anything inappropriate.

Intellectual Property

All content on this website, including our logo, product photography, written copy, and design, is owned by Brava or used with permission, and is protected by copyright and trademark law. You may not copy, reproduce, or use our content for commercial purposes without our written permission.

Limitation of Liability

To the extent permitted by law, Brava isn't liable for any indirect, incidental, or consequential loss arising from your use of our website or products, beyond what's required under the Consumer Guarantees Act 1993 and Fair Trading Act 1986, which continue to apply and are not limited by these Terms.

Nothing in these Terms excludes, restricts, or modifies any right or remedy you have under New Zealand consumer law that cannot lawfully be excluded.

Third-Party Links & Tools

Our website may contain links to third-party sites (for example, our couriers' tracking pages) or offer third-party tools. We aren't responsible for the content, accuracy, or practices of any third-party site or tool, so please review their terms before using them.

Severability & Entire Agreement

If any part of these Terms turns out to be unenforceable, the rest still applies. These Terms, together with the policies linked above, are the entire agreement between you and us about your use of our website and your purchases.

Changes to These Terms

We may update these Terms from time to time, for example as our business or the law changes. We'll update the "Last updated" date at the top when we do. Continuing to use our website after changes are posted means you accept the updated Terms.

Governing Law

These Terms are governed by the laws of New Zealand, and any disputes will be handled under New Zealand jurisdiction.

Contact Us

If you have any questions about these Terms, email us at hello@brava.co.nz.