Last updated: 30 October 2026

At Brava, we respect your privacy and are committed to protecting the personal information you share with us. This policy explains what we collect, why we collect it, and how we look after it. 

By using our website or placing an order with us, you agree to the practices described in this policy.

What We Collect

Information you give us when you place an order

• Examples: name, billing and shipping address, email address, phone number, and payment information (payment details are processed securely by our payment provider, we don't store your full card details ourselves)

• Why we collect it: to process your order, take payment, arrange shipping, send order confirmations, screen orders for fraud, and, where you've asked us to, send you news and offers

• Where it comes from: you

Information you give us when you contact us

• Examples: your name, email address, and anything you tell us in your message (for example, an order number or a description of an issue with your piece)

• Why we collect it: to respond to your question and provide customer support, including returns and warranty claims

• Where it comes from: you

Information collected automatically when you visit our site

• Examples: browser type and version, IP address, time zone, general location, pages and products you view, search terms, and how you interact with our site

• Why we collect it: to load our site properly, understand how it's used, and improve it

• Where it comes from: collected automatically through cookies, log files, and similar tracking technologies

How We Use Your Information

We use your information to:

• Process and deliver your orders

• Communicate with you about your order, returns, or warranty claims

• Respond to enquiries and provide customer support

• Send you marketing communications, only if you've opted in, and you can unsubscribe at any time

• Show you relevant advertising (see Advertising & Analytics below)

• Improve our website and product range

• Prevent fraud and keep our site secure

• Meet our legal and accounting obligations

Who We Share It With

We don't sell your personal information. We share it with trusted service providers who help us run our business, including:

• Shopify, which powers our online store. You can read how they handle personal information here: https://www.shopify.com/legal/privacy

• Our payment providers, the secure payment services you choose from at checkout

• Our courier partners, to deliver your order

• Klaviyo, which we use to send our newsletter and marketing emails to customers who have subscribed

• Analytics and advertising providers, including Google and Meta (see below)

We may also share your information where we're legally required to, for example to comply with a lawful request from a regulator or authority, or to protect our legal rights.

Some of these providers may be based, or store data, overseas. Where this happens, we take reasonable steps to make sure your information is still protected to a standard consistent with NZ privacy law.

Advertising & Analytics

We use Google Analytics and the Meta Pixel (Facebook and Instagram) to understand how people use our site and to show relevant ads on other platforms. These tools may use cookies and similar technologies to collect information about your activity on our site, and may share it with our advertising partners.

You can opt out of some of this tracking:

• Google Analytics: https://tools.google.com/dlpage/gaoptout

• Facebook and Instagram ad preferences: https://www.facebook.com/settings/?tab=ads

• General opt-out portal: https://optout.aboutads.info/

Cookies

Our website uses cookies, small files stored on your device, to help our site function properly, remember your preferences (like your region and cart), and understand how visitors use our site. Some cookies are essential to how our store works (for example, keeping items in your cart during checkout), others help us with analytics and advertising.

You can control or disable cookies through your browser settings, though some parts of our site may not work as well if you do. Blocking cookies may not fully prevent all data sharing with our advertising partners, so please also use the opt-out links above if that's a concern.

Do Not Track: because there's no consistent industry standard for how to respond to "Do Not Track" signals from browsers, we don't change how we collect or use data when we detect one.

Fraud Prevention

Our ecommerce platform uses limited automated checks to help prevent fraud, for example temporarily flagging repeated failed payment attempts. These checks don't have a legal or otherwise significant effect on you, and we don't make any other fully automated decisions about you.

How Long We Keep Your Information

We keep your personal information only as long as we need it, for the purpose we collected it, or as required by law (for example, financial records are generally kept for at least 7 years under NZ tax law).

Keeping Your Information Secure

We take reasonable steps to protect your personal information from loss, misuse, or unauthorised access, including secure storage and limiting who on our team can access it. That said, no online system is ever 100% secure, and we can't guarantee absolute security of information transmitted to us.

Your Rights

Under the Privacy Act 2020, you have the right to:

• Ask what personal information we hold about you

• Ask us to correct any information that's wrong or out of date

• Ask us to delete your information, subject to any legal obligations we have to keep it

• Withdraw consent for marketing communications at any time

To make a request, email us at hello@brava.co.nz. We'll respond within a reasonable timeframe, generally within 20 working days.

Children's Privacy

Our products are enjoyed by customers of all ages, but our website and marketing are directed at adults. We don't knowingly collect personal information from children without appropriate parental or guardian involvement in the purchase. If you're a parent or guardian and believe your child has given us their personal information, please contact us and we'll delete it.

Changes to This Policy

We may update this policy from time to time, for example if our processes or the law changes. We'll update the "Last updated" date at the top when we do. We'd encourage you to check back occasionally.

Contact Us

If you have any questions about this policy, how we handle your personal information, or would like to make a complaint, contact us at hello@brava.co.nz.